Return Shipping Fees
If you return an item using a prepaid method from our Online Returns Center, and the reason for return is not a result of a Hcom group LLC(DBA-Hcom group LLC) error, the cost of return shipping will be deducted from your refund.
Estimated return shipping fees will be displayed within the Online Returns Center when you are choosing the prepaid return label method for your return.
If the return is the result of a Hcom group LLC(DBA-Hcom group LLC) error, we’ll refund return shipping costs as well.
Damaged, Defective or Incorrect Items
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to a Hcom group LLC(DBA-Hcom group LLC) store and we’ll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 0544474009 . We will cover all reasonable and customary ground shipping fees.
Delivery of Major Appliances
Once delivery is accepted by a customer, if defects and/or damage is identified please contact Hcom group LLC (DBA-Hcom group LLC) within 48 hours of the delivery day. Contact Hcom group LLC (DBA-Hcom group LLC) by calling 0544474009
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product.
Cell Phones and Devices with a Carrier Contract
If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
There are two ways to return your phone or device and cancel your service:
Return your device to a Hcom group LLC(DBA-Hcom group LLC) store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
Call Hcom group LLC(DBA-Hcom group LLC) Mobile at 0544474009 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Let the phone associate know that you want to cancel your service.